It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we will not re-send the order to the correct address at our expense.
Unfortunately, we are unable to guarantee time of delivery but we expect all orders, including international, to be delivered within 10 business days.
It is the responsibility of the customer to inform Refsworld if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon aspossible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, wewill not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our address in its original undamaged condition. Refsworld
Promotions and Competitions Other Terms and Conditions not listed herein and applying to Refsworld promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein.
To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.
Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.
Refsworld will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavor not to knowingly disclose user identities unless directed by a court of law.
When does Refsworld Body disclose the information it collects to outside parties? Refsworld does not sell, trade, or rent your personal information to others. Refsworld may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Refsworld, our users, or others.
What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
How does Refsworld protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.
Credit Card Details All credit card payments are processed securely through the Direct One Payment Gateway and ANZ. Payment by credit card is the fastest way to receive your order as there is not clearance delay. Refsworld does not store any credit card information on our servers.
What about Cookies? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Refsworld website.
Our payment options available are endless, but most of importantly safe and secure.
We offer Credit Card processing, Direct Deposit, Cheque and Money Orders Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe.
None of your payment details are stored, this ensures you will be happy with your transaction.